PT  - JOURNAL ARTICLE
AU  - Alrajhi, Khaled N.
AU  - Aljerian, Nawfal A.
AU  - Alazaz, Rand N.
AU  - Araier, Lama B.
AU  - Alqahtani, Lujane S.
AU  - Almushawwah, Shaden O.
TI  - Effect of waiting time estimates on patients satisfaction in the emergency department in a tertiary care center
AID  - 10.15537/smj.2020.8.25190
DP  - 2020 Aug 01
TA  - Saudi Medical Journal
PG  - 883--886
VI  - 41
IP  - 8
4099  - http://smj.org.sa/content/41/8/883.short
4100  - http://smj.org.sa/content/41/8/883.full
SO  - Saudi Med J2020 Aug 01; 41
AB  - Objectives: To examine the influence of emergency department (ED) waiting time estimate provision on the satisfaction of patients.Methods: This was a randomized controlled trial at King Abdulaziz Medical City, Riyadh, Saudi Arabia between September 2017 and May 2018. It included 18 to 70 years old Arabic-speaking acute care patients. After being divided into 2 groups, the intervention group alone was provided waiting time estimates. Both groups answered 2 questionnaires evaluating their satisfaction and illness perception before and after seeing a doctor.Results: One-hundred patients were included. No significant difference found in waiting time satisfaction scores between groups (intervention (5.92/10±3.13), control (5.45/10±3.38), p=0.476). Demographics and illness perception had an insignificant impact on satisfaction. Waiting time estimate was preferred by most participants (70%).Conclusion: Providing waiting time estimation did not affect satisfaction but was preferred to have in the ED by most.