RT Journal Article
SR Electronic
T1 Effect of waiting time estimates on patients satisfaction in the emergency department in a tertiary care center
JF Saudi Medical Journal
JO Saudi Med J
FD Prince Sultan Military Medical City
SP 883
OP 886
DO 10.15537/smj.2020.8.25190
VO 41
IS 8
A1 Khaled N. Alrajhi
A1 Nawfal A. Aljerian
A1 Rand N. Alazaz
A1 Lama B. Araier
A1 Lujane S. Alqahtani
A1 Shaden O. Almushawwah
YR 2020
UL http://smj.org.sa/content/41/8/883.abstract
AB Objectives: To examine the influence of emergency department (ED) waiting time estimate provision on the satisfaction of patients.Methods: This was a randomized controlled trial at King Abdulaziz Medical City, Riyadh, Saudi Arabia between September 2017 and May 2018. It included 18 to 70 years old Arabic-speaking acute care patients. After being divided into 2 groups, the intervention group alone was provided waiting time estimates. Both groups answered 2 questionnaires evaluating their satisfaction and illness perception before and after seeing a doctor.Results: One-hundred patients were included. No significant difference found in waiting time satisfaction scores between groups (intervention (5.92/10±3.13), control (5.45/10±3.38), p=0.476). Demographics and illness perception had an insignificant impact on satisfaction. Waiting time estimate was preferred by most participants (70%).Conclusion: Providing waiting time estimation did not affect satisfaction but was preferred to have in the ED by most.