RT Journal Article
SR Electronic
T1 Determination of quality gap for educational services in undergraduate medical education
JF Saudi Medical Journal
JO Saudi Med J
FD Prince Sultan Military Medical City
SP 595
OP 600
DO 10.15537/smj.2019.6.24189
VO 40
IS 6
A1 Aldarmahi, Ahmed
A1 Algahtani, Hussein
A1 Alrabia, Mohammed
A1 Abuarab, Nada
A1 Shirah, Bader
YR 2019
UL http://smj.org.sa/content/40/6/595.abstract
AB Objectives: To assess the perception and expectation of students about the quality of educational services and identify the gap in educational services.Methods: This cross-sectional study was conducted at King Saud bin Abdulaziz University for Health Sciences (KSAU-HS) colleges across all regions (Riyadh, Jeddah, and Al-Ahsa) within one academic year (September 2017- April 2018). The difference between the students’ perceptions and expectations was calculated to identify the gap between these 2 opinions.Results: A total of 416 (83.2%) questionnaires were completed with an almost equal ratio of male to female (51% and 49%). There was a significant difference in mean (gap) between students’ expectations and perceptions of educational service quality at KSAU-HS (p<0.05). The results showed negative values for most of the items. It revealed that there is a significant difference between male and female in responsiveness, empathy, and tangible.Conclusion: The findings of this study showed that all the dimensions were not up to the expectations of students. The results will help the higher management to initiate a protocol to address all weaknesses.