- A comparison of clients’ overall satisfaction with the services received in various hospitals’ outpatient departments and primary healthcare facilities in Al-Qassim region, Saudi Arabia.
| Variables | Health facilities | χ2 | P-value | |
|---|---|---|---|---|
| Level of satisfaction | OPD (hospitals) | PHC | ||
| Very good | 468 (66.0) | 1,686 (65.9) | 2.0607 | 0.7246 |
| Good | 105 (14.8) | 338 (13.2) | ||
| Fair | 60 (8.5) | 238 (9.3) | ||
| Poor | 26 (3.7) | 110 (4.3) | ||
| Very poor | 50 (7.1) | 187 (7.3) | ||
| Total | 709 (100) | 2,559 (100) | ||
Values are presented as numbers and percentages (%). OPD: outpatient department, PHC: primary healthcare