Table 4

- A comparison of the association between clients’ satisfaction with access across various hospitals’ outpatient departments and primary healthcare facilities in Al-Qassim region, Saudi Arabia.

Groups	Mean±SD	t-test	df	P-values
Access
OPD	81.51±32.28	1.7915	2	0.074
PHC	89.83±32.38	1.7915	2	0.074
Ease of navigation
OPD	78.61±19.95	3.0537	4	0.008*
PHC	86.64±14.66	3.0537	4	0.008*
General issues experienced
OPD	83.14±1.33	2.4367	2	0.036*
PHC	85.47±1.43	2.4367	2	0.036*
Services rendered by nurses
OPD	82.41±0.60	14.0840	2	<0.001*
PHC	91.34±0.61	14.0840	2	<0.001*
Services rendered by physicians
OPD	81.98±0.83	3.5269	4	0.004*
PHC	86.01±5.71	3.5269	4	0.004*
Personal issues
OPD	82.70±14.31	4.1821	3	0.003*
PHC	91.35±2.82	4.1821	3	0.003*
Laboratory services
OPD	87.2±1.01	0.5365	2	0.310
PHC	87.99±5.61	0.5365	2	0.310
Radiological services
OPD	82.88±0.00	25.8980	1	<0.001*
PHC	87.36±0.06	25.8980	1	<0.001*
Pharmacy services
OPD	84.50±2.15	4.6744	3	0.005*
PHC	91.30±4.20	4.6744	3	0.005*

↵* Statistically significant. SD: standard deviation, df: degree of freedom