- Respondents’ average satisfaction levels concerning healthcare workers’ services in hospitals’ outpatient departments and primary healthcare facilities in Al-Qassim region, Saudi Arabia.
| Variables | The average level of satisfaction | |
|---|---|---|
| OPD | PHC | |
| Satisfaction with nursing services | ||
| How well the nurses listened to the client | 82.73 | 91.99 |
| Concern the nurses showed for the client’s problems | 81.53 | 90.48 |
| Nurses’ friendliness and politeness | 82.98 | 91.56 |
| Total | 82.41 | 91.34 |
| Satisfaction with physicians’ services | ||
| The physician’s response to the client’s questions and concerns | 82.85 | 87.21 |
| Explanations the physician gave the client regarding problems or conditions | 82.92 | 87.55 |
| Physician’s efforts to include clients in decisions on treatment | 81.89 | 86.53 |
| Physician’s discussion of proposed treatments (namely, options, risks, and benefits) | 80.82 | 86.98 |
| Likelihood of client recommending physician to others | 81.42 | 81.79 |
| Total | 81.98 | 86.01 |
| Satisfaction with personal issues and experiences | ||
| Concerns for client’s privacy | 85.96 | 91.91 |
| How well the medical staff protected client’s safety (sanitizing hands and wearing gloves) | 83.03 | 89.01 |
| Cleanliness of clinics | 84.5 | 92.97 |
| Parking | 77.32 | 91.53 |
| Total | 82.70 | 91.35 |
Values are presnted as mean scores. OPD: outpatient department, PHC: primary healthcare