- Patient characteristics in emergency room (ER) (N=198,050).
| Variable | Total | Impact of urgent care centers (UCCs) | P-value | |
|---|---|---|---|---|
| Before UCC implementation | After UCC implementation | |||
| Patients, n (%) | 198,050 (100) | 85,839 (43.3) | 112,211 (56.7) | 0.074 |
| Average door-to-doctor time in minutes (mean ± SD) | 21.9 (27.0) | 28.4 (37.7) | 15.4 (3.3) | 0.245 |
| Average doctor-to-decision time in minutes (mean ± SD) | 872.82 (634.8) | 852.4 (189.0) | 893.3 (897.7) | 0.880 |
| Average door-to-disposition time in minutes (mean ± SD) | 967.0 (646.8) | 972.6 (238.6) | 961.4 (904.3) | 0.968 |
| Patients waiting more than 4 hours in ER, n (%) | 112,409 (100) | 45,612 (40.5) | 66,797 (59.5) | 0.043* |
| Type of ER urgency | ||||
| Urgent | 154,790 (100) | 67,976 (43.9) | 86,814 (56.1) | <0.001* |
| Non-urgent | 43,260 (100) | 17,863 (41.3) | 25,397 (58.7) | 0.534 |
| Type of emergency, n (%) | ||||
| CTAS 1 | 4875 (100) | 2283 (46.8) | 2592 (53.2) | 0.180 |
| CTAS 2 | 4482 (100) | 1912 (42.7) | 2570 (57.3) | 0.006* |
| CTAS 3 | 145433 (100) | 63781 (43.9) | 81652 (56.1) | <0.001* |
| CTAS 4 | 36363 (100) | 14321 (39.4) | 22042 (60.6) | 0.456 |
| CTAS 5 | 6897 (100) | 3542 (51.4) | 3355 (48.6) | 0.918 |
ER: emergency room, CTAS: Canadian Triage and Acuity Scale, SD: standard deviation