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Research ArticleOriginal Article
Open Access

Healthcare professionals’ perceptions of electronic medical record privacy and its impact on work quality in Riyadh hospitals

Alaa A. Qashqari, Dunya S. Almutairi, Soukaina A. Ennaceur, Nesren S. Farhah and Mohammed A. Almohaithef
Saudi Medical Journal March 2025, 46 (3) 299-306; DOI: https://doi.org/10.15537/smj.2025.46.3.20240928
Alaa A. Qashqari
From the Department of Physical Therapy (Qashqari), Security Forces Hospital, from the Non Invasive Cardiology Laboratory (Almutairi), King Faisal Specialist Hospital & Research Center, from the Department of Health Informatics (Farhah); from the Department of Public Health (Almohaithef), Saudi Electronic University, Riyadh, and from the Department of Public Health (Ennaceur), Saudi Electronic University, Jeddah, Kingdom of Saudi Arabia.
BSc, MSc
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Dunya S. Almutairi
From the Department of Physical Therapy (Qashqari), Security Forces Hospital, from the Non Invasive Cardiology Laboratory (Almutairi), King Faisal Specialist Hospital & Research Center, from the Department of Health Informatics (Farhah); from the Department of Public Health (Almohaithef), Saudi Electronic University, Riyadh, and from the Department of Public Health (Ennaceur), Saudi Electronic University, Jeddah, Kingdom of Saudi Arabia.
BSc, MSc
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Soukaina A. Ennaceur
From the Department of Physical Therapy (Qashqari), Security Forces Hospital, from the Non Invasive Cardiology Laboratory (Almutairi), King Faisal Specialist Hospital & Research Center, from the Department of Health Informatics (Farhah); from the Department of Public Health (Almohaithef), Saudi Electronic University, Riyadh, and from the Department of Public Health (Ennaceur), Saudi Electronic University, Jeddah, Kingdom of Saudi Arabia.
MSc, PhD
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  • ORCID record for Soukaina A. Ennaceur
  • For correspondence: [email protected]
Nesren S. Farhah
From the Department of Physical Therapy (Qashqari), Security Forces Hospital, from the Non Invasive Cardiology Laboratory (Almutairi), King Faisal Specialist Hospital & Research Center, from the Department of Health Informatics (Farhah); from the Department of Public Health (Almohaithef), Saudi Electronic University, Riyadh, and from the Department of Public Health (Ennaceur), Saudi Electronic University, Jeddah, Kingdom of Saudi Arabia.
MSc, PhD
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Mohammed A. Almohaithef
From the Department of Physical Therapy (Qashqari), Security Forces Hospital, from the Non Invasive Cardiology Laboratory (Almutairi), King Faisal Specialist Hospital & Research Center, from the Department of Health Informatics (Farhah); from the Department of Public Health (Almohaithef), Saudi Electronic University, Riyadh, and from the Department of Public Health (Ennaceur), Saudi Electronic University, Jeddah, Kingdom of Saudi Arabia.
MSc, PhD
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  • Article
  • Figures & Data
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Article Figures & Data

Tables

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    Table 1

    - General characteristics of the study population (N=381).

    Variablesn (%)
    Nationality
    Saudi319 (83.7)
    Non-Saudi62 (16.3)
    Age (years)
    23-34167 (43.8)
    35-44149 (39.1)
    45-5456 (14.7)
    55-648 (2.1)
    65 or older1 (0.3)
    Gender
    Male159 (41.7)
    Female222 (58.3)
    Occupation
    Allied health112 (29.4)
    Physician43 (11.3)
    Nurse87 (22.8)
    Pharmacist20 (5.2)
    Technician39 (10.2)
    Administrative63 (16.5)
    Other17 (4.6)
    Type of organization
    Public333 (87.4)
    Private48 (12.6)
    Years of experience
    1-5122 (32.0)
    6-1075 (19.7)
    more than 10184 (48.3)
    Education
    Diploma35 (9.2)
    Bachelor’s229 (60.1)
    Master’s78 (20.5)
    PhD33 (8.7)
    Residency4 (1.0)
    Other2 (0.5)

    Values are presented as numbers and percentages (%).

      • View popup
      Table 2

      - Privacy in the electronic medical records within the studied healthcare settings.

      Privacy in the EMR itemsNoYesNot sureMean±SDP-values
      Healthcare staff are familiar with EMRs in their healthcare settings.24 (6.3)302 (79.3)55 (14.4)2.73±0.5690.00
      Patient records are protected against unauthorized access in the healthcare settings.44 (11.5)265 (69.6)72 (18.9)2.58±0.6890.00
      Healthcare settings established clear policy on EMRs privacy.26 (6.8)287 (75.3)68 (17.8)2.68±0.5940.00
      Healthcare staff access a colleague’s EMR without permission out of curiosity.241 (63.3)97 (25.5)43 (11.2)2.37±0.8640.00

      Values are presented as numbers and percentages (%) and mean ± standard deviation (SD). EMRs: electronic medical records

        • View popup
        Table 3

        - Effects of lack of privacy in electronic medical records on healthcare staff.

        Lack of privacy in EMR itemsStrongly disagreeDisagreeNeutralAgreeStrongly agreeMean±SDP-values
        Concerns regarding the lack of privacy in EMRs has impact on patient and staff confidentiality.26 (6.8)39 (10.2)74 (19.4)117 (30.7)125 (32.8)3.72±1.2140.041
        Healthcare staff avoids seeking medical care in their organization due to the lack of privacy in EMRs.71 (18.6)87 (22.8)89 (23.4)62 (16.3)72 (18.9)2.94±1.3760.62
        The lack of privacy in EMRs has increased staff personal stress levels.31 (8.1)88 (23.1)112 (29.4)101 (26.5)49 (12.9)3.13±1.1500.010
        Extra work is required to enhance the privacy and security of EMRs.8 (2.1)12 (3.1)54 (14.2)157 (41.2)150 (39.4)4.12±0.9140.038
        The lack of privacy in EMRs influences the behavior of the staff toward me in a negative way.34 (8.9)87 (22.8)172 (45.1)50 (13.1)38 (10.0)2.92±1.0550.75

        Values are presented as numbers and percentages (%) and mean ± standard deviation (SD). EMRs: electronic medical records

          • View popup
          Table 4

          - Perceptions of privacy and lack of privacy across participants’ characteristics.

          VariablesPrivacy and EMRsEffects of lack of privacy in EMRs on the healthcare staff
          n (%)Mean±SDP-valuesn (%)Mean±SDP-values
          Type of organization
          Private48 (12.6)2.52±0.2840.82948 (12.6)3.12±0.8170.160
          Public333 (87.6)2.53±0.327333 (87.6)3.30±0.820
          Age (years)
          23-34167 (43.8)2.50±0.3580.392167 (43.8)3.41±0.8440.005
          35-44149 (39.1)2.54±0.307149 (39.1)3.24±0.781
          45-5456 (14.7)2.60±0.23856 (14.7)3.06±0.786
          55-648 (2.1)2.52±0.3018 (2.1)2.85±0.687
          65 or older1 (0.3)2.601 (0.3)1.66
          Years of experience
          1-5122 (32.0)2.50±0.3620.024122 (32.0)3.46±0.8100.011
          6-1075 (19.7)2.47±0.32875 (19.7)3.2±0.775
          More than 10184 (48.3)2.58±0.284184 (48.3)3.17±0.829
          Education
          Diploma35 (9.2)2.57±0.3030.90035 (9.2)3.31±0.7510.006
          Bachelor’s229 (60.1)2.53±0.329229 (60.1)3.26±0.862
          Master’s78 (20.5)2.51±0.32878 (20.5)3.51±0.706
          PhD33 (8.6)2.54±0.28533 (8.6)2.84±0.713
          Residency4 (1.0)2.45±0.3414 (1.0)3.21±0.737
          Other2 (0.6)2.70±0.4242 (0.6)3.00±0.471

          Values are presented as numbers and percentages (%) and mean ± standard deviation (SD). EMRs: electronic medical records

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          1 Mar 2025
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          Healthcare professionals’ perceptions of electronic medical record privacy and its impact on work quality in Riyadh hospitals
          Alaa A. Qashqari, Dunya S. Almutairi, Soukaina A. Ennaceur, Nesren S. Farhah, Mohammed A. Almohaithef
          Saudi Medical Journal Mar 2025, 46 (3) 299-306; DOI: 10.15537/smj.2025.46.3.20240928

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          Healthcare professionals’ perceptions of electronic medical record privacy and its impact on work quality in Riyadh hospitals
          Alaa A. Qashqari, Dunya S. Almutairi, Soukaina A. Ennaceur, Nesren S. Farhah, Mohammed A. Almohaithef
          Saudi Medical Journal Mar 2025, 46 (3) 299-306; DOI: 10.15537/smj.2025.46.3.20240928
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          Keywords

          • EMR privacy
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          • work quality
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          • patient data security

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