Research ArticleOriginal Article
Open Access

Evaluation of outpatient service quality in Eastern Saudi Arabia

Patient’s expectations and perceptions

Khalid J. Al Fraihi, Dip FAMCO, Fellow FAMCO and Shahid A. Latif
Saudi Medical Journal April 2016, 37 (4) 420-428; DOI: https://doi.org/10.15537/smj.2016.4.14835

Article Figures & Data

Figures

  • Figure 1
    Figure 1

    Confirmatory factor analysis of service quality dimensions. SQE - Service quality expectation, SQP - Service quality perception, GFI - goodness of fit index, NFI - normed fit index, CFI - comparative fit index, TLI - Tucker Lewis index, RMSEA - Root Mean Square Error of Approximation, CMIN/DF - negative minimum discrepancy divided by its degrees of freedom

Tables

  • Table 1
  • Table 2
  • Table 3
  • Table 4
  • Table 5
Back to top

In this issue

Print
Download PDF
Email Article
Citation Tools
Bookmark this article

Jump to section