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Research ArticleOriginal Article
Open Access

Client’s satisfaction with healthcare services received at the hospital outpatients department and the primary healthcare facilities in Al-Qassim, Saudi Arabia

A review of service users’ satisfaction

Ahmad S. Almutairi, Emmanuel F. Osagiede, Sultan K. Alenazi, Abdulaziz A. Almutairi, Yasir S. Alnawmasi, Ahmed A. Aljunaydili, Majed S. Alharbi and Abdulaziz S. Alshahrani
Saudi Medical Journal August 2024, 45 (8) 826-833; DOI: https://doi.org/10.15537/smj.2024.45.8.20240249
Ahmad S. Almutairi
From the Department of Community and Public Health (Almutairi); from the Department of Population Health Management (Osagiede, Alharbi); from the Department of Therapeutic Services (Alenazi); from the Department of Hospitals Affairs (Almutairi); from the Department of Patient Experience (Alnawmasi, Aljunaydili), Buraydah, from the Outpatient Department (Alshahrani), Saudi Royal Clinics, Riyadh, Kingdom of Saudi Arabia, and from the Department of Community Medicine (Osagiede), Irrua Specialist Teaching Hospital, Irrua, Nigeria.
MBBS, SBFM
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Emmanuel F. Osagiede
From the Department of Community and Public Health (Almutairi); from the Department of Population Health Management (Osagiede, Alharbi); from the Department of Therapeutic Services (Alenazi); from the Department of Hospitals Affairs (Almutairi); from the Department of Patient Experience (Alnawmasi, Aljunaydili), Buraydah, from the Outpatient Department (Alshahrani), Saudi Royal Clinics, Riyadh, Kingdom of Saudi Arabia, and from the Department of Community Medicine (Osagiede), Irrua Specialist Teaching Hospital, Irrua, Nigeria.
MPH, FWACP (Comm Med)
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  • ORCID record for Emmanuel F. Osagiede
  • For correspondence: [email protected]
Sultan K. Alenazi
From the Department of Community and Public Health (Almutairi); from the Department of Population Health Management (Osagiede, Alharbi); from the Department of Therapeutic Services (Alenazi); from the Department of Hospitals Affairs (Almutairi); from the Department of Patient Experience (Alnawmasi, Aljunaydili), Buraydah, from the Outpatient Department (Alshahrani), Saudi Royal Clinics, Riyadh, Kingdom of Saudi Arabia, and from the Department of Community Medicine (Osagiede), Irrua Specialist Teaching Hospital, Irrua, Nigeria.
MBBS, SBIM
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Abdulaziz A. Almutairi
From the Department of Community and Public Health (Almutairi); from the Department of Population Health Management (Osagiede, Alharbi); from the Department of Therapeutic Services (Alenazi); from the Department of Hospitals Affairs (Almutairi); from the Department of Patient Experience (Alnawmasi, Aljunaydili), Buraydah, from the Outpatient Department (Alshahrani), Saudi Royal Clinics, Riyadh, Kingdom of Saudi Arabia, and from the Department of Community Medicine (Osagiede), Irrua Specialist Teaching Hospital, Irrua, Nigeria.
MBBS, SBFM
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Yasir S. Alnawmasi
From the Department of Community and Public Health (Almutairi); from the Department of Population Health Management (Osagiede, Alharbi); from the Department of Therapeutic Services (Alenazi); from the Department of Hospitals Affairs (Almutairi); from the Department of Patient Experience (Alnawmasi, Aljunaydili), Buraydah, from the Outpatient Department (Alshahrani), Saudi Royal Clinics, Riyadh, Kingdom of Saudi Arabia, and from the Department of Community Medicine (Osagiede), Irrua Specialist Teaching Hospital, Irrua, Nigeria.
BSHCA
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Ahmed A. Aljunaydili
From the Department of Community and Public Health (Almutairi); from the Department of Population Health Management (Osagiede, Alharbi); from the Department of Therapeutic Services (Alenazi); from the Department of Hospitals Affairs (Almutairi); from the Department of Patient Experience (Alnawmasi, Aljunaydili), Buraydah, from the Outpatient Department (Alshahrani), Saudi Royal Clinics, Riyadh, Kingdom of Saudi Arabia, and from the Department of Community Medicine (Osagiede), Irrua Specialist Teaching Hospital, Irrua, Nigeria.
ND, EMPA
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Majed S. Alharbi
From the Department of Community and Public Health (Almutairi); from the Department of Population Health Management (Osagiede, Alharbi); from the Department of Therapeutic Services (Alenazi); from the Department of Hospitals Affairs (Almutairi); from the Department of Patient Experience (Alnawmasi, Aljunaydili), Buraydah, from the Outpatient Department (Alshahrani), Saudi Royal Clinics, Riyadh, Kingdom of Saudi Arabia, and from the Department of Community Medicine (Osagiede), Irrua Specialist Teaching Hospital, Irrua, Nigeria.
DMD, MPH
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Abdulaziz S. Alshahrani
From the Department of Community and Public Health (Almutairi); from the Department of Population Health Management (Osagiede, Alharbi); from the Department of Therapeutic Services (Alenazi); from the Department of Hospitals Affairs (Almutairi); from the Department of Patient Experience (Alnawmasi, Aljunaydili), Buraydah, from the Outpatient Department (Alshahrani), Saudi Royal Clinics, Riyadh, Kingdom of Saudi Arabia, and from the Department of Community Medicine (Osagiede), Irrua Specialist Teaching Hospital, Irrua, Nigeria.
MBBS
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Article Information

vol. 45 no. 8 826-833
DOI 
https://doi.org/10.15537/smj.2024.45.8.20240249
PubMed 
39074882

Published By 
Saudi Medical Journal
Online ISSN 
1658-3175
History 
  • Received March 23, 2024
  • Accepted June 24, 2024
  • Published online July 28, 2024.

Copyright & Usage 
Copyright: © Saudi Medical Journal This is an Open Access journal and articles published are distributed under the terms of the Creative Commons Attribution-NonCommercial License (CC BY-NC). Readers may copy, distribute, and display the work for non-commercial purposes with the proper citation of the original work.

Author Information

  1. Ahmad S. Almutairi, MBBS, SBFM,
  2. Emmanuel F. Osagiede, MPH, FWACP (Comm Med)⇑,
  3. Sultan K. Alenazi, MBBS, SBIM,
  4. Abdulaziz A. Almutairi, MBBS, SBFM,
  5. Yasir S. Alnawmasi, BSHCA,
  6. Ahmed A. Aljunaydili, ND, EMPA,
  7. Majed S. Alharbi, DMD, MPH and
  8. Abdulaziz S. Alshahrani, MBBS
  1. From the Department of Community and Public Health (Almutairi); from the Department of Population Health Management (Osagiede, Alharbi); from the Department of Therapeutic Services (Alenazi); from the Department of Hospitals Affairs (Almutairi); from the Department of Patient Experience (Alnawmasi, Aljunaydili), Buraydah, from the Outpatient Department (Alshahrani), Saudi Royal Clinics, Riyadh, Kingdom of Saudi Arabia, and from the Department of Community Medicine (Osagiede), Irrua Specialist Teaching Hospital, Irrua, Nigeria.
  1. Address correspondence and reprint request to: Dr. Emmanuel F. Osagiede, Department of Population Health Management, Qassim Health Cluster, Buraydah, Saudi Arabia. E-mail: drosagiedeef{at}gmail.com
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    European Journal of Theoretical and Applied Sciences 2025 3 1
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Client’s satisfaction with healthcare services received at the hospital outpatients department and the primary healthcare facilities in Al-Qassim, Saudi Arabia
Ahmad S. Almutairi, Emmanuel F. Osagiede, Sultan K. Alenazi, Abdulaziz A. Almutairi, Yasir S. Alnawmasi, Ahmed A. Aljunaydili, Majed S. Alharbi, Abdulaziz S. Alshahrani
Saudi Medical Journal Aug 2024, 45 (8) 826-833; DOI: 10.15537/smj.2024.45.8.20240249

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Client’s satisfaction with healthcare services received at the hospital outpatients department and the primary healthcare facilities in Al-Qassim, Saudi Arabia
Ahmad S. Almutairi, Emmanuel F. Osagiede, Sultan K. Alenazi, Abdulaziz A. Almutairi, Yasir S. Alnawmasi, Ahmed A. Aljunaydili, Majed S. Alharbi, Abdulaziz S. Alshahrani
Saudi Medical Journal Aug 2024, 45 (8) 826-833; DOI: 10.15537/smj.2024.45.8.20240249
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Keywords

  • patient satisfaction
  • healthcare services
  • outpatient departments
  • primary healthcare
  • Qassim region
  • Saudi Arabia

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© 2025 Saudi Medical Journal Saudi Medical Journal is copyright under the Berne Convention and the International Copyright Convention.  Saudi Medical Journal is an Open Access journal and articles published are distributed under the terms of the Creative Commons Attribution-NonCommercial License (CC BY-NC). Readers may copy, distribute, and display the work for non-commercial purposes with the proper citation of the original work. Electronic ISSN 1658-3175. Print ISSN 0379-5284.

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