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Research ArticleOriginal Article
Open Access

Client’s satisfaction with healthcare services received at the hospital outpatients department and the primary healthcare facilities in Al-Qassim, Saudi Arabia

A review of service users’ satisfaction

Ahmad S. Almutairi, Emmanuel F. Osagiede, Sultan K. Alenazi, Abdulaziz A. Almutairi, Yasir S. Alnawmasi, Ahmed A. Aljunaydili, Majed S. Alharbi and Abdulaziz S. Alshahrani
Saudi Medical Journal August 2024, 45 (8) 826-833; DOI: https://doi.org/10.15537/smj.2024.45.8.20240249
Ahmad S. Almutairi
From the Department of Community and Public Health (Almutairi); from the Department of Population Health Management (Osagiede, Alharbi); from the Department of Therapeutic Services (Alenazi); from the Department of Hospitals Affairs (Almutairi); from the Department of Patient Experience (Alnawmasi, Aljunaydili), Buraydah, from the Outpatient Department (Alshahrani), Saudi Royal Clinics, Riyadh, Kingdom of Saudi Arabia, and from the Department of Community Medicine (Osagiede), Irrua Specialist Teaching Hospital, Irrua, Nigeria.
MBBS, SBFM
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Emmanuel F. Osagiede
From the Department of Community and Public Health (Almutairi); from the Department of Population Health Management (Osagiede, Alharbi); from the Department of Therapeutic Services (Alenazi); from the Department of Hospitals Affairs (Almutairi); from the Department of Patient Experience (Alnawmasi, Aljunaydili), Buraydah, from the Outpatient Department (Alshahrani), Saudi Royal Clinics, Riyadh, Kingdom of Saudi Arabia, and from the Department of Community Medicine (Osagiede), Irrua Specialist Teaching Hospital, Irrua, Nigeria.
MPH, FWACP (Comm Med)
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  • ORCID record for Emmanuel F. Osagiede
  • For correspondence: [email protected]
Sultan K. Alenazi
From the Department of Community and Public Health (Almutairi); from the Department of Population Health Management (Osagiede, Alharbi); from the Department of Therapeutic Services (Alenazi); from the Department of Hospitals Affairs (Almutairi); from the Department of Patient Experience (Alnawmasi, Aljunaydili), Buraydah, from the Outpatient Department (Alshahrani), Saudi Royal Clinics, Riyadh, Kingdom of Saudi Arabia, and from the Department of Community Medicine (Osagiede), Irrua Specialist Teaching Hospital, Irrua, Nigeria.
MBBS, SBIM
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Abdulaziz A. Almutairi
From the Department of Community and Public Health (Almutairi); from the Department of Population Health Management (Osagiede, Alharbi); from the Department of Therapeutic Services (Alenazi); from the Department of Hospitals Affairs (Almutairi); from the Department of Patient Experience (Alnawmasi, Aljunaydili), Buraydah, from the Outpatient Department (Alshahrani), Saudi Royal Clinics, Riyadh, Kingdom of Saudi Arabia, and from the Department of Community Medicine (Osagiede), Irrua Specialist Teaching Hospital, Irrua, Nigeria.
MBBS, SBFM
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Yasir S. Alnawmasi
From the Department of Community and Public Health (Almutairi); from the Department of Population Health Management (Osagiede, Alharbi); from the Department of Therapeutic Services (Alenazi); from the Department of Hospitals Affairs (Almutairi); from the Department of Patient Experience (Alnawmasi, Aljunaydili), Buraydah, from the Outpatient Department (Alshahrani), Saudi Royal Clinics, Riyadh, Kingdom of Saudi Arabia, and from the Department of Community Medicine (Osagiede), Irrua Specialist Teaching Hospital, Irrua, Nigeria.
BSHCA
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Ahmed A. Aljunaydili
From the Department of Community and Public Health (Almutairi); from the Department of Population Health Management (Osagiede, Alharbi); from the Department of Therapeutic Services (Alenazi); from the Department of Hospitals Affairs (Almutairi); from the Department of Patient Experience (Alnawmasi, Aljunaydili), Buraydah, from the Outpatient Department (Alshahrani), Saudi Royal Clinics, Riyadh, Kingdom of Saudi Arabia, and from the Department of Community Medicine (Osagiede), Irrua Specialist Teaching Hospital, Irrua, Nigeria.
ND, EMPA
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Majed S. Alharbi
From the Department of Community and Public Health (Almutairi); from the Department of Population Health Management (Osagiede, Alharbi); from the Department of Therapeutic Services (Alenazi); from the Department of Hospitals Affairs (Almutairi); from the Department of Patient Experience (Alnawmasi, Aljunaydili), Buraydah, from the Outpatient Department (Alshahrani), Saudi Royal Clinics, Riyadh, Kingdom of Saudi Arabia, and from the Department of Community Medicine (Osagiede), Irrua Specialist Teaching Hospital, Irrua, Nigeria.
DMD, MPH
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Abdulaziz S. Alshahrani
From the Department of Community and Public Health (Almutairi); from the Department of Population Health Management (Osagiede, Alharbi); from the Department of Therapeutic Services (Alenazi); from the Department of Hospitals Affairs (Almutairi); from the Department of Patient Experience (Alnawmasi, Aljunaydili), Buraydah, from the Outpatient Department (Alshahrani), Saudi Royal Clinics, Riyadh, Kingdom of Saudi Arabia, and from the Department of Community Medicine (Osagiede), Irrua Specialist Teaching Hospital, Irrua, Nigeria.
MBBS
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Saudi Medical Journal: 45 (8)
Saudi Medical Journal
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1 Aug 2024
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Client’s satisfaction with healthcare services received at the hospital outpatients department and the primary healthcare facilities in Al-Qassim, Saudi Arabia
Ahmad S. Almutairi, Emmanuel F. Osagiede, Sultan K. Alenazi, Abdulaziz A. Almutairi, Yasir S. Alnawmasi, Ahmed A. Aljunaydili, Majed S. Alharbi, Abdulaziz S. Alshahrani
Saudi Medical Journal Aug 2024, 45 (8) 826-833; DOI: 10.15537/smj.2024.45.8.20240249

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Client’s satisfaction with healthcare services received at the hospital outpatients department and the primary healthcare facilities in Al-Qassim, Saudi Arabia
Ahmad S. Almutairi, Emmanuel F. Osagiede, Sultan K. Alenazi, Abdulaziz A. Almutairi, Yasir S. Alnawmasi, Ahmed A. Aljunaydili, Majed S. Alharbi, Abdulaziz S. Alshahrani
Saudi Medical Journal Aug 2024, 45 (8) 826-833; DOI: 10.15537/smj.2024.45.8.20240249
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Keywords

  • patient satisfaction
  • healthcare services
  • outpatient departments
  • primary healthcare
  • Qassim region
  • Saudi Arabia

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