Article Figures & Data
Figures
- Figure 1
- Service users’ overall satisfaction with outpatient department and primary healthcare facilities in Al-Qassim region, Saudi Arabia. OPD: outpatient department, PHC: primary healthcare
Tables
- Table 1
- Service users’ satisfaction levels concerning the ease of accessing facilities, navigating the facility, and other general issues in public health facilities in Al-Qassim region, Saudi Arabia.
Variables Average level of satisfaction OPD PHC Satisfaction with access Ease of scheduling appointments 84.84 95.74 Ease of contacting health facility 74.95 84.39 Courtesy of staff in theregistration area 84.74 89.35 Total 81.51 89.83 Satisfaction with ease of navigation Ease of registration process 85.49 89.71 How promptlyclients were informed regarding any delays 77.49 85.29 Wait times at the clinic 74.4 83.69 The comfort of the waiting area 75.35 82.9 Bathroom cleanliness 80.3 91.61 Total 78.61 86.64 Satisfaction with general issues How well staff worked together to care for clients 83.91 86.27 The likelihood of clients recommending the health facility to others 81.81 84.10 Overall rating of care received during visits 83.69 86.05 Total 83.14 85.47 Values are presented as mean scores. OPD: outpatient department, PHC: primary healthcare
- Table 2
- Respondents’ average satisfaction levels concerning healthcare workers’ services in hospitals’ outpatient departments and primary healthcare facilities in Al-Qassim region, Saudi Arabia.
Variables The average level of satisfaction OPD PHC Satisfaction with nursing services How well the nurses listened to the client 82.73 91.99 Concern the nurses showed for the client’s problems 81.53 90.48 Nurses’ friendliness and politeness 82.98 91.56 Total 82.41 91.34 Satisfaction with physicians’ services The physician’s response to the client’s questions and concerns 82.85 87.21 Explanations the physician gave the client regarding problems or conditions 82.92 87.55 Physician’s efforts to include clients in decisions on treatment 81.89 86.53 Physician’s discussion of proposed treatments (namely, options, risks, and benefits) 80.82 86.98 Likelihood of client recommending physician to others 81.42 81.79 Total 81.98 86.01 Satisfaction with personal issues and experiences Concerns for client’s privacy 85.96 91.91 How well the medical staff protected client’s safety (sanitizing hands and wearing gloves) 83.03 89.01 Cleanliness of clinics 84.5 92.97 Parking 77.32 91.53 Total 82.70 91.35 Values are presnted as mean scores. OPD: outpatient department, PHC: primary healthcare
- Table 3
- Respondents’ average satisfaction levels concerning diagnostic and pharmaceutical services in hospitals’ outpatient departments and primary healthcare facilities in Al-Qassim region, Saudi Arabia.
Variables Average level of satisfaction OPD PHC Satisfaction with laboratory services Waiting time to have blood drawn 86.11 88.79 Concern for the client’s comfort when blood was drawn 88.09 89.86 Skill of the person who took blood (namely, did it quickly, with minimal pain) 87.39 85.33 Total 87.20 87.99 Satisfaction with radiological services Waiting time for radiology test 82.85 87.21 Explanations from the staff on what would happen during a test or imaging procedure 82.92 87.55 Total 82.88 87.36 Satisfaction with pharmacy services Waiting time for filling prescriptions 85.96 91.91 The pharmacist’s explanations on prescriptions 83.03 89.01 Availability of prescribed medications 84.50 92.97 Total 84.50 91.30 Values are presented as mean scores. OPD: outpatient department, PHC: primary healthcare
- Table 4
- A comparison of the association between clients’ satisfaction with access across various hospitals’ outpatient departments and primary healthcare facilities in Al-Qassim region, Saudi Arabia.
Groups Mean±SD t-test df P-values Access OPD 81.51±32.28 1.7915 2 0.074 PHC 89.83±32.38 Ease of navigation OPD 78.61±19.95 3.0537 4 0.008* PHC 86.64±14.66 General issues experienced OPD 83.14±1.33 2.4367 2 0.036* PHC 85.47±1.43 Services rendered by nurses OPD 82.41±0.60 14.0840 2 <0.001* PHC 91.34±0.61 Services rendered by physicians OPD 81.98±0.83 3.5269 4 0.004* PHC 86.01±5.71 Personal issues OPD 82.70±14.31 4.1821 3 0.003* PHC 91.35±2.82 Laboratory services OPD 87.2±1.01 0.5365 2 0.310 PHC 87.99±5.61 Radiological services OPD 82.88±0.00 25.8980 1 <0.001* PHC 87.36±0.06 Pharmacy services OPD 84.50±2.15 4.6744 3 0.005* PHC 91.30±4.20 ↵* Statistically significant. SD: standard deviation, df: degree of freedom
- Table 5
- A comparison of clients’ overall satisfaction with the services received in various hospitals’ outpatient departments and primary healthcare facilities in Al-Qassim region, Saudi Arabia.
Variables Health facilities χ2 P-value Level of satisfaction OPD (hospitals) PHC Very good 468 (66.0) 1,686 (65.9) 2.0607 0.7246 Good 105 (14.8) 338 (13.2) Fair 60 (8.5) 238 (9.3) Poor 26 (3.7) 110 (4.3) Very poor 50 (7.1) 187 (7.3) Total 709 (100) 2,559 (100) Values are presented as numbers and percentages (%). OPD: outpatient department, PHC: primary healthcare
In this issue
Jump to section
Related Articles
Cited By...
- No citing articles found.